Using broadcast messaging

Overview

Broadcast messaging sends the same WhatsApp template to multiple leads simultaneously — useful for project launches, events, or price updates.

Creating a Broadcast

Go to WhatsApp > Broadcasts

Click New Broadcast

Select the template to send

Choose your audience (by project, stage, source, agent, or date)

Fill in template variables

Preview and send or schedule

Broadcast Limits

Meta enforces daily limits based on your tier:

• Tier 1 (new) — 1,000 contacts/day
• Tier 2 — 10,000/day
• Tier 3 — 100,000/day

Tracking Results

View sent, delivered, read, and replied counts after each broadcast.

Sending unwanted messages can lower your WhatsApp quality rating, so target broadcasts carefully.